What is the setup fee?
Every plan has a one-time setup fee equal to one month of the plan. It covers building your account, loading your industry setup, and onboarding. On Pro, it also covers training your AI receptionist on your business. The setup fee is non-refundable once your account is built.
Are texts and calls included?
Your plan covers the software. Texts, phone minutes, email sends, and AI usage are billed separately from a prepaid wallet in your account, based on what you actually use. That keeps the monthly price low for businesses that don't text much, and fair for the ones that do.
Is there a contract?
No long-term contract. Monthly plans bill every month and you can cancel your subscription anytime. Annual plans are paid up front and give you two months free.
Is there a free trial?
No. The setup fee pays for real work on day one: your account is built, your industry setup is loaded, and onboarding starts right away.
What happens after I buy?
Your MySmartDash account is created automatically and you get a welcome email with your login and onboarding steps. Growth and Pro customers also get a link to book their kickoff call.
Why do HVAC and roofing cost more on Growth and Pro?
Bigger job values and storm-season call volume. HVAC and roofing setups include emergency-versus-routine triage, storm-response follow-up, and maintenance plan reminders, and they handle a lot more volume when the weather turns.
Do I need a new website?
No. MySmartDash connects to the website you already have with a chat widget and lead forms. If you need a new site, we quote that separately on our web design page.
What about medical practices and med spas?
Medical practices and med spas get MySmartDash Medical, a done-for-you setup rather than a self-serve plan. You get a bilingual AI receptionist that answers in English and Spanish 24/7, patient details kept out of texts and AI conversations, and an AI trained to send anything clinical to your staff. See mysmartdash.com for details and to book a demo.
Do I have to register my business for texting?
Yes. Phone carriers require business texting registration (A2P 10DLC) before you can text customers reliably. We walk you through it during onboarding.
Does MySmartDash include ads, SEO, or content?
No. MySmartDash is the system that catches, answers, and books your leads. Ad management, local SEO, and content are separate services, and they work well on top of any plan.